PROJECT DESCRIPTION

UPM manufactures label materials for company products. We worked w/UPM to centralize their customer service experience &
optimize Service Cloud functionalities. Lightning was used to build an ecosystem that integrated/enhanced UPM’s proprietary data & achieved a better UX for web/mobile devices. Community Cloud made it simple for prospects to find/purchase products & interact with UPM’s tech support (delivery, label usage, etc).

Manufacturing

Alvaro Olivencia

Lighting,

Apex

Community Cloud